You, the manager, have to understand, what you're trying to improve about your organization, as Rob has. But not before you take the time to know who the people are you plan this improvement with. Without understanding those two, how would you manage efficiency - let alone time? How much time and effort does it really take to know who your colleagues are as professionals? Stay out of asking about their personal lives, though, because, as human nature is, they will use your knowledge of their personal problems as excuses for underrated performance. Don't open that door.